Updated - 19th December 2023

You’re about to go on a remarkable journey.

A journey that has changed the lives of thousands of aesthetic business owners, their families and their wider community.

I take my responsibility to build consistent, measurable growth, and beautiful businesses very seriously.

I am serious about your growth.

And I expect you to be serious about it too.

This journey will require you to Be Brave and get outside your comfort zone.

To win bigger than you have previously won.

To create before you feel ready.

To produce innovative materials and solutions.

To put yourself “out there” more often, and to build new collaborations with partners that might seem scary at first.

It will require you to commit to the promises you make to yourself and to keep things in perspective. To celebrate all wins big and small. To support your fellow community members, offer them your best support and raise others if they are down.

And of course you must be willing to DO THE THINGS.

By joining us on this journey we will call on your bravery, your sense of fun and creativity, and the understanding that as a collective we can more than the sum of our parts.

Welcome to the Brave New World.

THE TOP LINE.

My promise to you.

As you’ve seen on our website, we’re agreeing to make available the following during your period of membership:  

A schedule of workshops with experienced mentors and trainers

MAETRIX, A comprehensive Online Learning Portal

Introduction to Accountability Groups with coach-led sessions

Regular ZoomStorms as well as access to a private WhatsApp Group of GSD Accelerator Members.

These events comprise the programme you’re enrolling in

Our intention, as always, is to maintain the highest standards of delivery and customer experience at all times.

We reserve the right to change the structure and format through which we deliver our masterclasses and other services.

What if it doesn't work for me?

Unfortunately, despite our best efforts, our programmes don’t do the ‘work’. You need to do the work, and the track record of our clients success speaks to the effectiveness of our programmes and guidance and the environment that we create to support you. That said, none of our speakers, coaches or founders are qualified advisors. Any decisions you make based on any of the information or materials they or we share is general in nature and to be applied at your own risk.

Can I bail out?

Upon joining the GSD Accelerator, your minimum membership term is 3 months. If you are accepted to the mentoring programme, run personally by Richard Crawford-Small, the minimum is 12 months

The membership fee collection will continue automatically on a monthly basis after your first 3 months. If you wish to cancel your membership after your first 3 months, you may do so by sending a notice to withdraw via email with at least 7 days notice before your next billing cycle.

Upon cancellation, please be aware that you will lose access to MAETRIX, all ZoomStorms, coaching sessions and access to our WhatsApp group. If you wish to rejoin the GSD Accelerator at any future point, you must pay the joining fee again.

Refunds

We don’t provide refunds because it gets ‘hard’ or you’re not ‘getting it’ or you ‘change your mind’.

If you don’t show up or choose not to attend sessions, that’s your choice.

We get it. Sometimes stuff happens and life gets in the way, but, to be clear, refunds are not available due to ‘stuff happening’. If a particular life circumstance such as illness, tragedy, travel, pregnancy etc. prevents you from completing the accelerator as intended, please let us know. However, it will be at our discretion as to whether we can offer you with a refund in these circumstances.

Our GSD Business Accelerator is made up of a variety of MasterClasses and in order for you to get the best results, attendance is critical. If you miss a MasterClass, don’t stress too much, all sessions are recorded and you can rewatch them inside MAETRIX.

Just to summarise;

We will deliver an amazing programme

You will commit to a minimum of 3 months and do the work

If you need to bail out or are struggling, contact us!

Phew. Glad all that’s out of the way!

We hope you can see this stuff protects us, and you in a way that keeps the laws of exchange fair and balanced.

From here on in, it’s all about being brave, bold, have fun and create your BRAVE NEW WORLD, We’re so glad you’ve made the decision to join us.

Game On!

Read the rest of the details and agree to the T&Cs at the bottom

RCS.ROCKS LIMITED (Trading as TeamGSD), a company registered in England with the company registration number 15356055 whose registered office is at;

55a The Street, Wrecclesham, Surrey GU104QS (hereinafter referred to as “RCS.ROCKS”) and ENGAGING CLIENT, a company, who has engaged with RCS.ROCKS) and (hereinafter "CLIENT"); Jointly referred to as the (“Parties”)

WHEREAS:

RCS.ROCKS is a company with expertise in providing Sales & Marketing consultancy services in the Medical Aesthetics and Devices sector;

CLIENT desires to engage the services of RCS.ROCKS for the purpose of training and consulting with CLIENT; and

The parties have agreed the terms on which RCS.ROCKS shall provide services to CLIENT, which they wish to be recorded in this Agreement.

One of the most difficult aspects to successfully growing a business is making sure you keep your proprietary information and intellectual property protected, while also balancing your culture, authenticity, and commitment to clients. RCS.ROCKS strives to provide the greatest possible experience for all our clients and the following agreement outlines some parameters and terms of the Programme. 

To fully experience and gain the most benefit from the Programme, you agree to the following: 

Section 1. Programme Guidelines, Payment Terms 

Programme: (“Programme”) 

Joining fee - £399 ex VAT

Monthly Payment - £399 ex VAT

(Unless offered a reduction through EarlyBird or as a member of Alumi, or annual payment agreement)

Payment Terms: 

You hereby authorise RCS.ROCKS to collect the Programme cost outlined above through a single payment or successive monthly payments, as per the payment instalments plan above, with the first payment being due on the date of enrolment in the Programme and all subsequent payments being due 30 days after the previous payment 

Payments are due in full on the due date 

If payment fails, Client must remedy this situation and provide a valid form of payment within seven (7) calendar days or Client may be removed from the Programme Payments may be made via credit or debit card, BACS, wire transfer, or through Stripe, excluding the 7 day “cooling off period” - No payments will be refunded at any time for any reason. 

For all credit or debit card payments:

You hereby consent to having these charges automatically charged to your credit or debit card on the due date

RCS.ROCKS is authorised to collect the payment due (in full) by collecting on any/all credit or debit cards that are provided to RCS.ROCKS by the client

The client may determine which payment method is preferred and the client is responsible for informing RCS.ROCKS of this preference at least two (2) business days prior to the payment due date since RCS.ROCKS ’s payment system may automatically charge one of the cards on file that may not be the client’s preferred payment method 

Section 2. Participation Terms 

We are committed to providing all Programme participants with a positive experience. Thus, RCS.ROCKS may, at its sole discretion, limit, suspend, or terminate your participation in any of its programmes, live, recorded, social media-based or digital without refund or forgiveness of remaining payments due if you: 

Become disruptive or difficult to work with 

Fail to follow the programme guidelines, Impair the participation of our employees, contractors, clients, instructors or participants in any of our programmes 

Section 3. Non-Solicitation 

You agree with and for the benefit of RCS.ROCKS that, during the Programme and for a period of one (1) year after separation from the Programme (whether such separation results from early termination or successful completion), you will not (except with the prior written consent of RCS.ROCKS), directly or indirectly, either as an individual or as a partner or joint venture or as an employee, sales representative, principal, consultant, agent, shareholder, officer or director, for any person, firm, association, organisation syndicate, company or corporation, or in any other manner whatsoever, contact, solicit, or attempt to solicit any of the persons, clients, employees, companies or institutions with whom you had dealings through the Programme: 

For the purpose or intent of competing with RCS.ROCKS to provide the same or similar services which RCS.ROCKS is currently providing to any of these individuals or companies 

To leave the employ or engagement of RCS.ROCKS

To sell or offer for sale or solicit orders for the sale of any products or services 

Section 4. Confidential Information & Intellectual Property

We respect your privacy and must insist that you respect the privacy of fellow Programme participants. We respect your confidential and proprietary information, ideas, plans and trade secrets (collectively, "Confidential Information") and must insist that you respect the same rights of fellow Programme participants and of RCS.ROCKS. 

Thus, you agree: 

Not to infringe upon any Programme participant’s or RCS.ROCKS copyrights, patents, trademarks, trade secrets or other intellectual property rights 

That any Confidential Information shared by Programme participants or any representative of RCS.ROCKS is confidential and proprietary, and any such Confidential Information belongs solely and exclusively to the party who discloses such information 

Not to disclose such information to any other person or use it in any manner other than in discussion with other Programme participants during Programme sessions 

That all materials and information provided to you by RCS.ROCKS are confidential and proprietary intellectual property which belongs solely and exclusively to RCS.ROCKS, and may only be used by you as authorised in writing RCS.ROCKS

Reproduction, distribution, or sale of these materials by anyone but RCS.ROCKS is strictly prohibited.

That if you violate, or display any likelihood of violating, any of the sections contained in this paragraph or referenced in this Agreement, RCS.ROCKS and/or other Programme participants will be entitled to injunctive relief against you for any such violations. 

A breach of any of the promises or agreements contained herein will result in irreparable and continuing damage to RCS.ROCKS for which there will be no adequate remedy at law, and RCS.ROCKS shall be entitled to injunctive relief and/or a decree for specific performance, and such other relief as may be proper (including monetary damages if appropriate). While you are free to discuss your individual results from this Programme or any other RCS.ROCKS programme or training, you must keep the experiences and statements, oral or written, of all other participants in the strictest of confidence. 

Section 5. AI-Generated Content

General Usage: MAETRIX LMS employs artificial intelligence (AI) through the ChatGPT model developed by OpenAI to generate prompts, outputs, and content within the platform. These AI-generated materials may include, but are not limited to, course recommendations, learning resources, automated responses to user queries and marketing content.

Purpose: AI-generated content is utilised to enhance user experiences, provide personalised recommendations, and streamline interactions within the MAETRIX LMS Platform. It aids in delivering more tailored learning experiences to our users.

Accuracy and Reliability: While we strive to ensure the accuracy and reliability of AI-generated content, it should be noted that AI outputs are generated based on patterns and data. As such, occasional inaccuracies or unexpected responses may occur. Users are encouraged to exercise critical judgment when interacting with AI-generated materials.

User Responsibility: Users of MAETRIX LMS are responsible for reviewing and verifying any AI-generated content, including course recommendations and information provided by the ChatGPT model. Users should seek additional guidance or clarification from instructors or support staff if needed.

Data Privacy: AI-generated content may be based on aggregated and anonymised user data to improve the quality of recommendations. Rest assured, all data usage complies with our Privacy Policy and applicable data protection laws.

Intellectual Property: All prompts, outputs, and content created by the MAETRIX AI ChatGPT Model within the MAETRIX LMS Platform remain the intellectual property (IP) of RCS.ROCKS. While AI may generate content, RCS.ROCKS retain ownership and control over the use and distribution of this content.

Data Sensitivity: Users agree not to input any data that is sensitive, confidential, or protected by applicable laws, including but not limited to, patient names, personal data, medical records, or any other information governed by data protection regulations. RCS.ROCKS are solely responsible for the data they input into the platform.

Compliance: Users must ensure that any data input into the MAETRIX LMS Platform complies with relevant data protection laws and regulations. The platform is not designed for the storage or processing of sensitive or regulated data, and users should exercise caution and legal compliance when utilising the system.

Data Security: We are committed to maintaining the security of all data, including AI-generated content. However, users are responsible for exercising due diligence in protecting sensitive information and ensuring its lawful usage within the platform.

Liability: RCS.ROCKS and its operators shall not be held liable for any breach of data privacy or misuse of sensitive information input by users. Users are encouraged to report any concerns or potential data breaches promptly.

Section 6. Privacy Policy and Terms of Service 

You agree that your participation is subject to RCS.ROCKS Privacy Policy and Terms of Service and that you agree to adhere to all terms as outlined thereon. While we do not anticipate making frequent edits, RCS.ROCKS reserves the right to make modifications to either of these policies at its sole discretion and without notifying Programme participants.

Section 7. Programme Content 

Programme education and information is intended for a general audience and does not purport to be, nor should it be construed as, advice or counselling tailored to any specific business or industry 

Content is centred around

1) Product Architecture/Offer Structure

2) Pricing Your Products/Services

3) Content Creation Training

4) Marketing Consultancy 

All materials, procedures, policies, standards, manuals, teaching aids, and other similar tools that have been, or will be, made available by RCS.ROCKS or its designated facilitators, or any other source, oral or written, are for individual use in or in conjunction with this training Programme only.

Programme content is for individual use only, and may not be sold, tape recorded, streamed, videotaped, shared, taught, given away, or otherwise divulged without the express written consent of RCS.ROCKS, or its designated agent 

The information contained in Programme material is strictly for educational purposes 

Success with this Programme is largely driven by your willingness to take actions as recommended by RCS.ROCKS, as it relates to the content of the Programme 

If you wish to apply (or not apply) ideas, concepts, teachings, etc. contained in this material, you are taking full responsibility for your actions and furthermore you agree that your success with the Programme is dependent on your willingness to follow the steps outlined by RCS.ROCKS  

RCS.ROCKS assumes no responsibility for errors or omissions that may appear in any Programme materials, In addition to the training modules, as an Programme client you will have the opportunity to utilise the following as part of the Programme: 

Zoom Workshops

MAETRIX Platform

Support from RCS Team (Office Hours)

WhatsAPP Group (Fair Usage Applies)

Access to all our products current and future (all of our continuity products, any future training or programmes we make, you and your team get comped access to as long as you’re a Programme client) 

Section 8. Terms of Sale 

You hereby agree that all Programme sales are final, non-refundable, and non-transferrable 

You agree to make all payments on time and in full as outlined in Section 1 

You agree that all payments must be made on time as outlined in Section 1 and if payments are not made on time, RCS.ROCKS reserves the right to remove you from the Programme.

You agree that you have fully consented to any payment to RCS.ROCKS and that any/all payments are valid and that you have consented to the purchase of the Programme as outlined in Section 1 

You agree to waive any/all rights to charge-back, dispute, or make claims (“disputes”) against any payment made to RCS.ROCKS as being fraudulent, purchased in error, services not delivered to you, product not received, or any other dispute which claims that any payment is unlawful 

You agree to not initiate any disputes or claims through your credit card company, bank, lending institution, or any other payment provider since you have fully consented to all charges outlined in Section 1 and thus you agree that you may not dispute any payments made to RCS.ROCKS for the Programme.

First payment constitutes full acceptance of these terms.